How do I recover accidentally deleted files from backups?

Recover deleted files from backups by following these steps:

1. Assess the Situation

Double-check whether the files were truly deleted or just moved.
Identify the backup system used: local storage, cloud, tape, or snapshot-based backups.

2. Check Backup Retention Policies

Verify the deleted files fall within the retention window.
Confirm the date and time of the last successful backup containing the files.

3. Locate the Backup

Log in to your backup software (Veeam, Commvault, NetBackup, etc.).
Check whether the system supports file-level recovery.
If you use VMware snapshots, SAN snapshots, or Kubernetes persistent volume snapshots, locate the relevant snapshot.

4. Perform the Recovery

From Backup Software

Search the backup catalog or management interface for the deleted files.
Select the desired recovery point (specific date/time).
Initiate recovery, specifying the target location (original or alternate folder).

From Snapshot

Mount the snapshot or create a clone to access the files.
Copy the required files back to production.

From Tape

Identify the tape containing the relevant backup.
Load the tape into the library or drive.
Use the tape management software to restore the files.

From Cloud Backup

Access the cloud provider’s recovery interface.
Locate the files and download them or restore directly to the original location.

5. Validate the Recovery

Open or test the restored files to verify integrity.
Confirm permissions are correct if restored to the original location.

6. Document the Process

Record steps taken, timestamps, tools used, and results for audit and troubleshooting.
Update your incident log or ITSM platform (ServiceNow, Jira).

7. Prevent Future Issues

Review backup policies — increase frequency for critical files.
Enable alerts for file deletions or unexpected changes.
Train users on proper file management to reduce accidental deletions.