network issues

How do I troubleshoot IT infrastructure proxy server issues?

Troubleshooting proxy server issues in an IT infrastructure environment can be complex, as it involves both network and server configurations. Below are structured steps to help identify and resolve proxy server issues: 1. Verify the Problem User Reports: Gather detailed information from users about the issue (e.g., slow connection, access denied, cannot connect, etc.). Scope […]

How do I troubleshoot DNS resolution issues in IT infrastructure?

Troubleshooting DNS resolution issues is a critical task in IT infrastructure management as DNS is fundamental to network communication. Here’s a step-by-step approach to identify and resolve DNS-related problems: 1. Verify the Problem Symptoms: Identify if the issue is affecting specific systems, services, or the entire network. Ping Test: Try pinging the hostname (e.g., ping […]

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